Returns Policy: Returns are only accepted for items that arrive damaged. You must notify us within 3 days of receipt to receive a replacement for a damaged item. Please save the item(s), all packaging & contact [email protected] for approval and instructions before returning the item(s). Please note all subscriptions and gift subscriptions are non-returnable & non-refundable.
Shipping: We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Shipping to countries outside of the United States may require customs charges or taxes, as per that country's laws and regulations, that will be the responsibility of the recipient. Shipping rates will be calculated at checkout. All prices are in US Dollars.
Product variation: Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen. Descriptions of products, including but not limited to colors or shades, textures, and other features are provided by the manufacturer; Wickbox, LLC assumes no liability whatsoever for the description, for variance, including in colors or textures, minor imperfections, and/or for a product not meeting with customer satisfaction, absent a maker-verified defect. Due to many of our products being handmade, some variations are to be expected.
Payment: Disputes In the event of a disputed credit card charge, which is ultimately found to have been legitimate or which otherwise finds, in whole or in part, in favor of Wickbox, LLC, the customer shall be responsible for all attorneys' fees and costs borne by Wickbox, LLC. The terms of any purchase from or dispute with Wickbox, LLC shall be governed by North Carolina law, and any litigation arising out of such dispute shall be brought in the State of North Carolina, County of Buncombe, in the district governing the City of Asheville.
Copyright: All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner, its content suppliers or product suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner, its content suppliers or product suppliers and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by U.S. and international copyright laws. The Wickbox name and logo is a trademark protected under US and international trademark laws.
Safety Tips (from the National Fire Protection Association website): Blow out all candles when you leave the room or go to bed. Avoid the use of candles in the bedroom and other areas where people may fall asleep. Keep candles at least 12 inches away from anything that can burn.Use candle holders that are sturdy, and won’t tip over easily. Put candle holders on a sturdy, uncluttered surface. Light candles carefully. Keep your hair and any loose clothing away from the flame. Don’t burn a candle all the way down — put it out before it gets too close to the holder or container. Never use a candle if oxygen is used in the home. Candles are not to be used by children or near pets.
We Happily Accept